Payment Policy

At AuraPicks, we strive to provide a seamless and secure checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding security and billing.

Accepted Payment Methods

We accept the following payment methods on our website:

  • Shop Pay
  • Google Pay (GPay)
  • Apple Pay
  • Visa
  • Mastercard
  • American Express (AMEX)
  • UnionPay
  • JCB

All payments must be made in full at the time of purchase.

Payment Processing

  • Payments are processed securely through Shopify Payments and other authorized payment gateways.
  • By providing a payment method, you authorize us to charge the full amount of your order, including applicable taxes and shipping fees.
  • In the event that your payment is declined, you will be notified via email and your order will not be processed until a valid payment method is provided.

Security

  • We use industry-standard encryption (SSL) to protect your payment information during transmission.
  • We do not store your credit card details on our servers. All payment processing is handled securely by our payment partners.
  • Your financial information is kept strictly confidential and is used solely for order processing and related purposes.

Billing Information

  • All billing information must match the information on file with your payment provider.
  • Orders with mismatched billing details may be delayed or canceled for verification purposes.

Refunds and Cancellations

  • Payments for canceled or returned orders will be refunded according to our Return & Refund Policy.
  • Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Contact Us

Company Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM
  • Time Zone: GMT+11:00 (Melbourne)

🕒 Response Time: We respond within one business day.